Alenka RU Reviews

High customer ratings with an average of 4.7 out of 5 stars based on multiple verified reviews, indicating general customer satisfaction.

Wide assortment of sweets and chocolates, including popular Alenka brand products and other local Moscow confectioneries.

Frequent discounts and coupon codes, with discounts up to 70%, and newsletter subscription offers for additional savings.

Good customer service noted for attentiveness and responsiveness in some reviews.

Fast order processing and shipping reported by several customers, with orders often shipped the same day.

Delivery timing issues, where actual delivery times sometimes do not match those stated on the website.

Higher prices compared to some competitors, though discounts and store cards can mitigate this.

Product quality concerns reported by some customers, including occasional off-flavors like a moldy taste in chocolates, which may be related to manufacturer issues rather than the shop itself.

Occasional difficulties with order placement and customer support, as some users experienced problems completing orders and found support unhelpful.

Some products may be perceived as overpriced relative to their quality, according to user opinions in video reviews.